Shipping Policy

1. Shipping Service Overview

This Shipping Policy applies exclusively to the one-time delivery of your ZEROID physical metal card. All shipments are tracked and require a valid physical address for receipt.

2. Processing and Dispatch Time

The total time from order placement to card dispatch involves several stages:

1. Order Verification: Confirmation of the USDT payment and card details (name on card, delivery address). (Typically 1-2 business days).
2. Card Customization: Engraving and production of your unique metal card. (Typically 2-3 business days).
3. Dispatch: Once production is complete, the card is handed over to our international courier service.

Total time from purchase to dispatch is generally 3–5 business days for Core and Prime cards, and 1–2 business days for Black card holders (due to priority processing).

3. Estimated Delivery Times (After Dispatch)

Delivery times vary significantly by destination, but general estimates are as follows:

• Priority/Express Shipping: (Included with Prime & Black Cards): 5–10 business days.
• Standard Shipping: (Core Card): 10–20 business days.
• Remote Areas: Delivery to remote or sanctioned regions may take longer, up to 30 business days, and may incur additional customs delays outside of our control.

Please note: These timelines are estimates. We are not liable for delays caused by customs processing, local postal services, or force majeure events.

4. Shipping Costs

Shipping costs are integrated into the total price of the card, depending on the chosen tier:

• Core Card: Standard tracked shipping fee applies (check pricing page for details).
• Prime & Black Cards: Priority/Express shipping is included with your purchase.

5. Tracking and Confirmation

Upon dispatch, you will receive an email (to the address provided during purchase) containing your tracking number and a link to monitor your shipment's progress. Delivery confirmation is the sole purpose for which your email and shipping address are retained temporarily.

6. Handling of Delivery Errors

• Incorrect Address: If a package is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for the cost of re-shipping the card.
• Loss in Transit: If a package is confirmed lost by the courier before delivery, ZEROID will initiate a re-production and re-shipment of a new card at no additional cost to you.
• Customs/Duties: The customer is responsible for any import duties, taxes, or customs charges levied by their country upon arrival.

7. Shipping Address and Anonymity

The shipping address is required solely for the physical delivery of the card. As stated in our Privacy Policy, this data is segregated and removed from active systems shortly after confirmed delivery to maintain your privacy.

8. Contact

For urgent shipping inquiries or to report a lost package, please contact us at zeroid.cards@gmail.com.