Return and Refund Policy

1. Overview and Scope

This policy outlines the conditions under which ZEROID, Inc. will process refunds for the purchase of a metal card and for cryptocurrency top-ups. Refunds are governed by the specific nature of our service, which involves customized, anonymous products and irreversible crypto transactions.

2. Card Purchase Fee Refunds (Initial Activation)

The fee paid for the purchase and activation of your ZEROID metal card is generally non-refundable, subject to the following exceptions:

• Before Production: If you request a cancellation within 24 hours of purchase and before the card customization (engraving, design) has begun, a full refund of the card purchase fee (minus any initial crypto transaction fees) may be granted.
• Manufacturing Defect: If the physical card arrives with a verified manufacturing defect (e.g., severe printing error, damage not caused during shipping), ZEROID will offer a free replacement card of the same tier. Refunds are not typically provided for defects; replacement is the standard remedy.
• Non-Delivery: If the card is confirmed lost in transit and a replacement card is not feasible due to logistical issues, a full refund of the card purchase fee may be offered.

Once the card has been customized or shipped, the purchase fee is considered earned and cannot be refunded as the product is unique and irreversible.

3. Cryptocurrency Top-Up Refunds (Card Balance)

All cryptocurrency top-ups made to fund the balance of your ZEROID card are final and non-refundable.

• Irreversible Nature: Cryptocurrency transactions are instantaneous and irreversible. We cannot reverse a confirmed USDT deposit.
• Card Balance: Once the crypto is successfully credited to your card balance, those funds can only be spent via the card network. They cannot be withdrawn back to an external crypto wallet or refunded as cash/fiat currency.
• Lost Funds: ZEROID is not responsible for funds sent to an incorrect wallet address or for any losses due to market volatility after the top-up is processed.

4. How to Request a Refund or Replacement

All requests for refunds or replacements must be submitted via email to zeroid.cards@gmail.com within 7 days of the relevant event (purchase, delivery). Your request must include:

• The date of the original purchase.
• Your registered email address.
• The reason for the refund/replacement request.
• In cases of defect, photographic evidence of the manufacturing fault.

We will review the request and respond within 5 business days with a determination.

5. Refund Processing

If a refund for the card purchase fee is approved, the refund will be processed in USDT (cryptocurrency) to a wallet address you provide. The amount refunded will be based on the USDT value received by ZEROID at the time of the original purchase. We are not responsible for any change in the fiat value of USDT between the time of purchase and the time of refund.

6. Contact

For questions regarding this Return and Refund Policy, please contact us at zeroid.cards@gmail.com.